Changed your mind? We accept returns or exchanges on our made-to-order bags when initiated within 5 days of delivery. Your item must be unused, in the same condition you received it, and include all original packaging. Please note that customers cover return shipping costs for non-defective items.

To initiate a return, please email orders@yarnchickcreations.com

Due to the unique nature of truly custom items, all custom orders are final sale. We cannot accept returns or exchanges for a change of mind.

If your custom order arrives damaged, we will either provide a full refund or recreate the item at our expense. The return process must be initiated within 5 days of delivery, and the item must be returned for a defect review before we can process a refund or begin recreating the item. We will cover the return shipping costs in this case.

We take great care in crafting and inspecting each item, but if something arrives damaged, we’ll make it right. Please email us at orders@yarnchickcreations.com within 5 days of delivery, including photos of the issue. We’ll work with you to resolve it quickly—whether that means a repair, replacement, or full refund. We will cover return shipping for validated claims.

Refunds are processed within 7 to 14 days after we receive and inspect your returned item. You’ll be notified by email once your refund has been approved and processed back to your original payment method.

• Used or worn items
  
• Item returns initiated after the 5-day return window
  
• Final sale or clearance items
  
• Truly custom designs (unless defective)
  
• Purchases made outside of the Shopify platform (Farmers' Market, vendor events, etc).